FAQ'S

We are a local family owned and operated business and you will find us EXTREMELY pleasant to work with but we do have some rules...


ORDERING

  • Orders made less than 30 days prior to arrival subject to availability and $25.00 service fee

Cancellations & REFUNDS

  • Cancellations received in writing 30 days prior to delivery will receive a 100% refund
  • Refunds will not be made due to inclement weather

cleaning & washing

  • Linens:
    • All Linens will be delivered professionally cleaned
    • Return unlaundered Linens in container provided
  • Beach Supplies & Games:
    • We are at the beach so we cannot guarantee beach items will be 100% free of sand. However, all items will be cleaned before delivery
    • Items do not need to be cleaned on pick up day

delivery & pick up

  • Please inspect all supplies at time of delivery. Contact us on delivery day regarding any damaged or missing items.
  • We do not have scheduled delivery and pick up times
  • Your vacation supplies will be delivered to your vacation home on your day of arrival by 7:00pm unless otherwise noted.  You do not need to be home to accept delivery. All items will be left at your door and linens will be protected in the event of inclement weather.
  • By 7:00 am on the day of departure, please leave all your vacation supplies outside in the same spot where they were delivered. Again, you do not need to be there at time of pick up.

lost, stolen or damaged items

  • Please inspect all supplies at time of delivery. Contact us on delivery day regarding any damaged or missing items.
  • You are responsible for any lost and/or stolen vacation supplies. Do not leave any items on the beach over night (typically the town will take them away). 
  • You will be responsible for any damages beyond normal wear and tear.  

WHERE DO YOU SERVICE

  • Salisbury MA Beach
  • NH Seacoast
  • Southern ME Seacoast